How long will it take to ship my order?
Please allow 3 business days for your order to shop. We are a *very* small team, but we strive to ship out orders as quickly as possible.
How do I change or cancel an order?
If you wish to change or cancel an order, please contact us as soon as possible at email@example.com. If a shipping label has been created, your order cannot be canceled or changed.
My country isn't listed as a shipping option.
We're currently shipping to select regions. If your region isn't listed, please contact us and we will see if we can ship to you.
Where do I find my tracking info?
You can locate your order status on your Account Page. You will also receive an e-mail from us with your order and tracking once it has shipped.
Why was my order packaged in a box from another company, with plastic bubble wrap, etc?
As a small measure of sustainability, we occasionally use shipping materials that we've received in personal packages. For instance, if you see bubble wrap, we received that bubble wrap in a personal shipment and are reusing it here. We do not purchase plastic materials for Rangestead shipping. Our shipping supplies are all paper-based and most are made of eco-friendly previously recycled materials. The most sustainable method of dealing with plastics in shipping is to re-use them for a full life whenever possible.
You may also receive a shipment in a box that has branding from another company on it. Rather than recycle the box immediately (which has energy costs associated with the process), we opt to use boxes as many times as possible. If you receive a box with Amazon or Huggies diapers branding on it, just know you're supporting a working-mom who happens to be trying her best to operate a mindful business.
We encourage you to re-use your packaging items and give them a full life. Rangestead wrapping paper is recyclable, but works as re-used gift tissue and packing paper for your own shipments.